Can I delete an offensive review from the tool?

No, but you can report an offensive review.

Platforms don't usually support deleting reviews unless they violate the platform policies. However, even in this case, it is not possible just to delete a review. If you are sure that the review violates the platform's policies, you can flag it as inappropriate. However, don't flag bad reviews as offensive. Platforms don't interfere in the cases where the customer and the merchant disagree about the facts as there's no evidence about who is right.

If you would like to flag an offensive review, please have a look at the article of the platform in question:

Flag inappropriate review on Google

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