--- title: How to reply to Facebook comments description: Facebook post comments are messages left by customers under Facebook posts. --- [Skip to content](https://help.localistico.com/knowledge/how-to-reply-to-facebook-comments#main-content) English Show submenu for translations [Go to Customer Portal](https://help.localistico.com/tickets?hsLang=en) ![logo](https://help.localistico.com/hubfs/logo.svg) - [Help & Support](https://help.localistico.com/knowledge) - [Go to Localistico](https://localistico.com/) Open main navigation Close main navigation - [Help & Support](https://help.localistico.com/knowledge) - [Go to Localistico](https://localistico.com/) - English Show submenu for translations - [Go to Customer Portal](https://help.localistico.com/tickets) Hi! 👋 What can we help you with? - There are no suggestions because the search field is empty. 1. [Help & Support](https://help.localistico.com/knowledge?hsLang=en) 2. [Promotions (Paid Ads and Post Campaigns)](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en) 3. [Post comments](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#post-comments) # How to reply to Facebook comments ## Facebook post comments are messages left by customers under Facebook posts. Facebook post comments can be found under the **Promotions tab \> Post comments**: ![](https://help.localistico.com/hs-fs/hubfs/image-png-Nov-15-2023-01-27-50-6312-PM.png?width=688&height=386&name=image-png-Nov-15-2023-01-27-50-6312-PM.png) Please note that Localistico only displays comments of Facebook posts created through Localistico. Facebook post comments can be filtered by **venue, venue tags, author name, post campaign, campaign tags** or the different **folders** on the left side: ![](https://help.localistico.com/hs-fs/hubfs/image-png-Nov-15-2023-01-29-39-9349-PM.png?width=688&height=380&name=image-png-Nov-15-2023-01-29-39-9349-PM.png) ### How to organise your comments into different folders On the post comments tab, there are 4 different folders where comments can be organised: ![](https://help.localistico.com/hubfs/image-png-Sep-07-2023-08-35-33-2594-AM.png) - **Main** This folder stores all new and uncompleted comments. - **All** In this folder you can find any comment regardless of whether it is marked as read or unread. - **Completed** All comments marked as completed are located in this folder. This folder can be used to move all already replied comments from the main folder to this separate folder. - **Unread** All unread comments that have not been completed appear in this folder. ### How to reply to comments By clicking on the reply button, any comment can be replied to directly from Localistico. ![](https://help.localistico.com/hubfs/image-png-Sep-06-2023-07-35-47-8785-AM.png) ### Post options By clicking on the options button on the right, post comments can be organised in different folders and other actions can be taken: ![](https://help.localistico.com/hs-fs/hubfs/image-png-Nov-16-2023-11-12-00-8810-AM.png?width=688&height=268&name=image-png-Nov-16-2023-11-12-00-8810-AM.png) - **Mark all as read** This option will mark the post as read and reset the unread comments counter to 0. Additionally, the comment will be removed from the unread folder. - **Move to completed** This option will move the comment to the completed folder and add the flag completed. The comment will disappear from the main folder. ![](https://help.localistico.com/hubfs/image-png-Sep-07-2023-07-36-48-6918-AM.png) - **Move to main** Once the comment has been marked as completed, it can be moved back to the main folder and the “completed” flag will be removed. This option can be used in case the comment has not been completed. ![](https://help.localistico.com/hs-fs/hubfs/image-png-Nov-16-2023-11-29-38-2910-AM.png?width=688&height=314&name=image-png-Nov-16-2023-11-29-38-2910-AM.png) - **View post campaign details** Click on **view post details** to open the Facebook post in Localistico. - **View venue** Click on this option to open the venue in Localistico. - **Filter by this venue** With this option, all comments from this venue will be displayed filtered in a list. ![](https://help.localistico.com/hubfs/image-png-Sep-07-2023-08-06-32-7054-AM.png) - **Filter by this post campaign** All comments of this post campaign will be displayed filtered in a list. ![](https://help.localistico.com/hs-fs/hubfs/image-png-Nov-16-2023-11-22-53-6620-AM.png?width=688&height=286&name=image-png-Nov-16-2023-11-22-53-6620-AM.png) - **Share via email** Share the post comment via email. - **View post in platform** By clicking on **view post in platform**, the post will be opened directly on the Facebook profile. - **View profile in platform** Open the Facebook profile directly on Facebook to read all comments there. ### Roles and permissions needed To use this new feature, the user has to have the permission **View post comments** activated. To reply to post comments, the user needs to have the permission **Reply and edit Post comments:** **![](https://help.localistico.com/hubfs/image-png-Sep-04-2023-02-38-44-5117-PM.png)**   Please note that this is a premium feature and may not be included in your current subscription. If you are interested in this feature, please contact your Customer Success Manager for more information. - [Getting Started](https://help.localistico.com/knowledge/getting-started?hsLang=en#main-content) - [Basic Settings](https://help.localistico.com/knowledge/getting-started?hsLang=en#basic-settings) - [Business Structure](https://help.localistico.com/knowledge/getting-started?hsLang=en#business-structure) - [Integrations](https://help.localistico.com/knowledge/getting-started?hsLang=en#integrations) - [Onboarding](https://help.localistico.com/knowledge/getting-started?hsLang=en#onboarding) - [Frequently Asked Questions](https://help.localistico.com/knowledge/frequently-asked-questions?hsLang=en) - [Locations](https://help.localistico.com/knowledge/locations?hsLang=en#main-content) - [action links](https://help.localistico.com/knowledge/locations?hsLang=en#action-links) - [Presence Management](https://help.localistico.com/knowledge/presence-management?hsLang=en#main-content) - [An overview of profiles](https://help.localistico.com/knowledge/presence-management?hsLang=en#an-overview-of-profiles) - [Claiming profile ownership](https://help.localistico.com/knowledge/presence-management?hsLang=en#claiming-profile-ownership) - [Duplicated profiles](https://help.localistico.com/knowledge/presence-management?hsLang=en#duplicated-profiles) - [Publications](https://help.localistico.com/knowledge/presence-management?hsLang=en#publications) - [Reputation Management (Reviews, Q&A & Messages)](https://help.localistico.com/knowledge/reputation-management-reviews-qa-messages?hsLang=en#main-content) - [Q&A](https://help.localistico.com/knowledge/reputation-management-reviews-qa-messages?hsLang=en#qa) - [Reviews](https://help.localistico.com/knowledge/reputation-management-reviews-qa-messages?hsLang=en#reviews) - [Private Messages](https://help.localistico.com/knowledge/reputation-management-reviews-qa-messages?hsLang=en#private-messages) - [Metrics](https://help.localistico.com/knowledge/reputation-management-reviews-qa-messages?hsLang=en#metrics) - [Analytics (Metrics & Reports)](https://help.localistico.com/knowledge/analytics-metrics-reports?hsLang=en#main-content) - [Metrics](https://help.localistico.com/knowledge/analytics-metrics-reports?hsLang=en#metrics) - [Reports](https://help.localistico.com/knowledge/analytics-metrics-reports?hsLang=en#reports) - [Promotions (Paid Ads and Post Campaigns)](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#main-content) - [Google Ads](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#google-ads) - [Facebook Posts](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#facebook-posts) - [Google Posts](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#google-posts) - [Instagram Posts](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#instagram-posts) - [Post comments](https://help.localistico.com/knowledge/promotions-paid-ads-and-post-campaigns?hsLang=en#post-comments) - [AI](https://help.localistico.com/knowledge/ai?hsLang=en) - [Photos](https://help.localistico.com/knowledge/photos?hsLang=en) - [Users and Passwords](https://help.localistico.com/knowledge/users-and-passwords?hsLang=en#main-content) - [Users](https://help.localistico.com/knowledge/users-and-passwords?hsLang=en#users) - [Passwords](https://help.localistico.com/knowledge/users-and-passwords?hsLang=en#passwords) - [Settings](https://help.localistico.com/knowledge/settings?hsLang=en#main-content) - [Business Info](https://help.localistico.com/knowledge/settings?hsLang=en#business-info) - [Advanced Settings](https://help.localistico.com/knowledge/settings?hsLang=en#advanced-settings) - [Platforms and Credentials](https://help.localistico.com/knowledge/platforms-and-credentials?hsLang=en#main-content) - [Platforms](https://help.localistico.com/knowledge/platforms-and-credentials?hsLang=en#platforms) - [Credentials](https://help.localistico.com/knowledge/platforms-and-credentials?hsLang=en#credentials) - [Store Pages Portal](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#main-content) - [Getting Started](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#getting-started) - [Store Pages Portal - An Overview](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-an-overview) - [Store Pages Portal - Locations](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-locations) - [Store Pages Portal - Areas](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-areas) - [Store Pages Portal - Pages](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-pages) - [Store Pages Portal - Custom Attributes](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-custom-attributes) - [Store Pages Portal - Settings](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-settings) - [Store Pages Portal - Domains](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-domains) - [Store Pages Portal - Themes](https://help.localistico.com/knowledge/store-pages-portal?hsLang=en#store-pages-portal-themes) - [Plan & Billing](https://help.localistico.com/knowledge/plan-billing?hsLang=en) - [Accounts Portal](https://help.localistico.com/knowledge/accounts-portal?hsLang=en) - [Go to Localistico](https://localistico.com/) - [Customer Portal](https://help.localistico.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fhelp.localistico.com%2Ftickets) - [Help & Support](https://help.localistico.com/knowledge) [![logo (1)](https://help.localistico.com/hubfs/logo%20(1).svg "logo (1)")](http://localistico.com) © Localistico 2020