How to create review reply templates?

Reply faster to your customer reviews by creating personalised review templates.

Managing your online reputation is very important to keep growing in your business. In our Interactions Tab you can see the reviews that your clients write about your locations and what rating they give. This helps you to make more data driven decisions.

It is advisable to convey closeness to customers. This is accomplished by responding to the reviews. We advise you to start responding to negative reviews trying to resolve potential conflicts. Once these are completed, you can go on and start responding to the positive reviews to thank the customers for their support. If you are not sure how to reply to reviews from Localistico, please have a look at this article.

How to set up review reply templates?

To save time, we recommend setting up reply templates in Localistico. You can access this feature by navigating to your settings > advanced settings tab.

Here, you will be able to create reply templates and leverage placeholders. 

Screenshot 2020-05-13 at 12.51.45

The placeholder functionality ensures each reply is relevant and customised by automatically pulling in the correct information for the selected criteria.

Screenshot 2020-05-13 at 12.55.08

Set automatic responses to your reviews 

Localistico allows you to set auto reply templates to reply even faster to your clients. If you activate the automatic response function for a template, Localistico will send that template automatically to the new reviews that are extracted from the platforms. Remember to set the sentiment so that a template that is meant for a positive review doesn't get sent to a negative review. We recommend having several reply templates for each sentiment to sound more human. If you have created multiple auto reply templates with the same sentiment, Localistico rotates them so that the same template doesn't get sent out for every new review. 

In order to activate the automatic reply feature, please contact to support@localistico.com. Please note that automatic reply might not be included in your subscription plan.