What is a reviews dashboard and what for it can be used?
Dashboard is a reviews tool that offers detailed information related with the reviews your customers have left for your business or businesses, and allows you to reply to them. You may access to the Dashboard from the main Localistico login page https://app.localistico.com/ :
Or by clicking on your logo in the top left-hand corner of the Localistico platform and selecting Dashboard:
In the dashboard you may view the data from only one business or from all the businesses you manage at the same time:
You may also filter the data based on the platform, venue, mood and time period. Export the information overview or locations summary in Excel to have all the numbers for each location. By exporting the locations summary you may see, for example, the average rating for each store during the selected period.
From Reviews Dashboard, you may get the following information:
- Reviews by platform and average rating by the platform:
Reviews by platform shows the amount of reviews your users left during the period on each platform. This allows you to quickly point out which platforms drive most of the review volume.
Average rating by the platform shows the average rating, sorted from 1 to 5, for only the reviews in a given platform during the selected period across all the units.
This allows to check if any platform is having an unusually high or low rating compared with your average.
It is normal that 1-2 platforms are responsible for the majority of reviews for a business category.
- Trend of the reviews:
Shows a historical evolution of the number of reviews during the period selected. It will also allow you to see if the total volume is growing or shrinking (you can hover over each data point to get more details).
- Trend of the mood:
Shows a historical evolution of the number of reviews during the period selected, grouped by whether they were good, neutral or bad. It will also allow you to see if the total volume is growing or shrinking.
- Trend of the average rating:
Shows a historical evolution of the average rating during the period selected. It will also allow you to see if the total rating is going up or down.
- A list of the best and worst locations by average rating during the selected period:
View and reply reviews from Dashboard
In Reviews Dashboard, you may also see all the reviews your customers have left for your business or businesses and reply to them. Replying to the reviews can be restricted from the users, who should not reply to them. You can find more information about review filters and replying to them from these articles:
- Can I answer reviews directly from Localistico? How to reply to reviews?
- How to filter reviews and obtain reports?
View reviews distribution geographically:
On the Map tab you may see how your reviews are distributed geographically by the number of the reviews per location, average rating per location and the mood per location:
Please note that Reviews Dashboard may not be included in your subscription. Please contact support@localistico.com if you are interested in subscribing it.